Careers

For over 50 years, Big Brothers Big Sisters of Middle Tennessee has served the youth in our community. Our team is made up of highly passionate and talented individuals who are driven by our mission to ignite the power and promise of youth in everything they do.

EVERY VOICE IS HEARD

We want people of all backgrounds to be represented and included in our work, so we actively seek to diversify our team. We are committed to building a culture where every voice is heard, differences are celebrated, and everyone has the opportunity to do meaningful work.

Named in the top 50 for Best NonProfits To Work For, 2024 by The NonProfit Press and Best Companies Group.

We make it a priority to invest in our staff by offering a competitive benefits package including:

  • Health Care Plan (Medical, Dental & Vision)- generous portion is paid by BBBSMT
  • Domestic Partner Benefits
  • Company Paid Life Insurance, Short and Long Term Disability
  • Immediate enrollment in our 403B — We match 50% of what you contribute up to 6% of pay. Staff are vested after 12 months of employment
  • Training & Development Programs
  • Opportunities for advancement- we promote from within!
  • 20 days of paid time off
  • 16 paid holidays, including the week between Christmas and New Years 
  • Flexible work schedule

Become a defender of potential and join our team!

E-Mentoring Coordinator

About the Role

Each employee at Big Brothers Big Sisters of Middle Tennessee helps extend the agency’s mission in particular ways, as outlined in the position description. The essential functions of the position include but are not limited to the following:

The E-Mentoring Program Coordinator will partner closely with the Manager of Site-Based Facilitated Programs to ensure the successful implementation of the E-Mentoring Program. This role includes leading the updating and implementation of the E-Mentoring Curriculum, and partners with Program Specialists to ensure the facilitation of weekly mentoring classes and regular program orientations for prospective volunteers, teachers, or school partners. The E-mentoring Coordinator is a crucial member of the Site-Based Facilitated team and will ensure the success and growth of the E-Mentoring Program by providing dedicated support for the unique needs of the program.

Day to day:

Enhancements to Service Delivery

  • Assist and support Program Specialists in facilitating weekly mentoring classes for mentees at participating schools, including discussion of weekly curriculum.

  • Lead regular updating and developing the Mentor-U curriculum for the unique class, cohort, and school partner needs.

  • Enrich the E-Mentoring Program through the coordination of college trips, guest speakers, Big For a Day participation, and collaborating with E-Mentoring Program Specialists and Coordinators across programs to plan graduation celebration.

  • With the support of the Manager of Site-Based Facilitated Programs, provide technical assistance and training for the virtual mentoring platform for program participants,

  • Assist the Manager of Site-Based Facilitated Programs in identifying opportunities for the development of the virtual mentoring platform to ensure that it enhances the quality-of-service delivery.

  • Supervise and support MentorCorps Fellows and Interns as they are deployed in the E-mentoring program.

  • In collaboration with the Manager of Site-Based Facilitated Programs, identify needs for quantity and qualities of volunteer mentors needed to match youth in partner schools.

  • Collaborate with the Manager of Site-Based Facilitated Programs to evaluate capacity, need, and implementation plan for new partner relationships.

  • Lead the facilitation and staffing of volunteer orientations and informational sessions for school staff, students, and businesses.

  • Work closely with school and site staff to ensure mentoring pairs are provided with the space, resources, and support needed on-site.

  • Collaborate with Manager of Volunteer Experience to gather volunteer engagement data, evaluate results, and implement enhancements.

Quality Service Delivery

  • Manage a caseload of volunteer adults (Bigs) and youth (Littles) who have been paired in a mentoring relationship. Through regular support calls, continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer and family satisfaction.
  • Conduct match introductions between the Little and Big in order to help facilitate early relationship development.
  • Identify, address and resolve existing and/or potential match challenges through regular coaching conversations and in-person meetings. 
  • Provide on-going coaching, support and training to help develop and sustain lasting match relationships that positively impact the youth served.

  • Assess volunteers and children for appropriate program participation by conducting initial and update interviews, orientations, and training. Obtain collateral material needed for assessment purposes, including criminal background checks and references.

  • Complete timely and comprehensive written assessments and recommendations for participation in the program based upon assessments of each individual.

  • Maintain up-to-date, accurate and detailed documentation and database records according to Big Brothers Big Sisters standards.

  • Work schedule includes regular evening and some weekend hours best to meet the needs of our families and volunteers.

  • Provide program participants with solution-focused strategies, resources, and training that will help to further support match participants.

  • In collaboration with the Manager of Site-Based Facilitated Programs, work to ensure that E-Mentoring Programming meets service delivery goals.

  • Assist Manager of Site-Based Facilitated Programs in tracking youth outcomes metrics for E-Mentoring and ensuring youth outcome goals are met.

 

About You

This Job May Be For You…..

Requirements:

  • Bachelor’s degree in social work or related field required.

  • Experience in project and/or volunteer management in a field related to social work, social services, or community relations preferred.

  • Prior experience working with high-school or college students and adult volunteers is preferred.

  • Must have willingness to and experience with facilitating trainings and presenting to groups of people.

  • Ability to work from main office but travel consistently to and from assigned sites/school.

  • Passion for mission and desire to learn and grow professionally required.

  • Access to reliable automobile, valid driver’s license, auto insurance required

  • Understanding of issues/barriers that impact children and families from underserved populations

  • Demonstrated entrepreneurial spirit for project management and a desire to coordinate planning and implementation of a new program

Must have exceptional skills in:

  • Project management
  • Effective Partnership
  • Time management and self-initiative
  • Verbal and written communication
  • Problem solving
  • Coaching
  • Computer databases (including MS Excel and MS Word)
  • Teamwork

Proven ability to: 

  • Seek out new methods and principles and be willing to incorporate them into existing protocol, practices and policies.

  • Plan, organize, develop, implement, interpret and support goals, objectives, policies, procedures, etc.

  • Support organization’s goals and values.

  • Effectively present to groups.

  • Deliver customer service with both internal and external partners.

  • Maintain a high level of personal and professional integrity and ethics at all times.

  • Ensure confidentiality and security of sensitive data.

Program Specialist, School-Based

About the Role

Each employee at Big Brothers Big Sisters of Middle Tennessee helps extend the agency’s mission in particular ways, as outlined in the position description. The essential functions of the position include but are not limited to the following: 

Big Brothers Big Sisters seeks a Program Specialist who will thrive in a growing organization that is dedicated to positively impacting more youth through high quality, 1-to-1 mentoring. In this role, you will provide support and strengthen mentoring relationships between youth and positive adult mentors matched in our site-based programs, including our Traditional Site-Based Program and Virtual Site-Based: Diversity Focused Program that aims to support youth in the LGBTQ+ Community. Your coaching and guidance will help empower and inspire youth to reach their full, inherent potential, especially youth of color who are disproportionately impacted by systemic barriers. Primary responsibilities will include providing support to new and existing BBBS matches to ensure child safety, positive outcomes for youth, healthy and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS. Other responsibilities will include the interviewing and assessment of volunteers and youth, facilitating the introduction of new mentoring relationships, and conducting orientation for new volunteers interested in the site-based program.

Our ideal candidate will thrive in a fast-paced environment, be organized, be able to provide a positive customer experience, be able to multi-task, and have a passion for improving the lives of young people and our underrepresented youth. This team member will be passionate about and able to engage mentors and community partners from diverse communities, especially within communities of color and the LGBTQ+ community. Evening and some weekend hours are required. People from the communities we serve are especially encouraged to apply.

Day to day:

  • Manage a caseload of volunteer adults (Bigs) and youth (Littles) who have been paired in a mentoring relationship. Through regular support calls, continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer and family satisfaction.
  • Conduct in-person match introductions at program sites between the Little and Big in order to help facilitate early relationship development.
  • Identify, address and resolve existing and/or potential match challenges through regular coaching conversations and in-person meetings.
  • Provide on-going coaching, support and training to help develop and sustain lasting match relationships that have a positive impact on the youth served.
  • Assess volunteers and children for appropriate program participation by conducting initial and update interviews, orientations, and training. Obtain collateral material needed for assessment purposes, including criminal background checks and references.
  • Complete timely and comprehensive written assessments and recommendations for participation in the program based upon assessments of each individual.
  • Work with school staff members, including school-based GSA club leaders, to provide support, leadership, and facilitate groups.
  • Maintain up-to-date, accurate and detailed documentation and database records according to Big Brothers Big Sisters standards.
  • Work schedule includes regular evening and some weekend hours to best meet the needs of our families and volunteers.
  • Provide program participants with solution focused strategies, resources and training that will help to further support match participants.
  • Participate in professional training as provided by the agency and the National office to achieve maximum development of professional skills when required.
  • Perform other duties dependent on departmental needs throughout the year.

 

About You

This Job May Be For You…..

  • Youth-serving experience, especially working with youth of color and/or from marginalized communities
  • A person of color or part of the LGBTQ+ community
  • Passion for supporting youth through strengths based strategies
  • Understanding of issues/barriers that impact children and families from underserved populations
  • Belief in the power of mentoring relationships
  • Celebrates diversity
  • Ability to work remotely and comfortable utilizing latest technologies
  • Strong time management and organizational skills with the ability to work independently, as well as with a team
  • Ability to thrive in a fast paced environment and effectively manage shifting priorities and responsibilities
  • Exceptional written and verbal communication skills reflecting outstanding customer service, both in- person and by telephone
  • Ability to think critically, effectively provide responsive coaching, and draw solid conclusions based on information provided
  • Comfortable engaging in challenging conversations

Additionally, we’d love…

  • Effective group presentation skills
  • Driven to help youth reach their full potential
  • Consistent desire to seek out new and more effective methods to support programming
  • Understanding of/experience with youth mentoring
  • Familiarity with Positive Youth Development strategies
  • Spanish fluency

Qualifications

Relevant youth-serving experience or a Bachelor’s degree/college coursework in Social Work or a related field. Proficiency in Microsoft Office, including Word, Outlook, and Excel. Must have a reliable car, valid driver’s license and meet state required automobile insurance minimum.