Careers
For over 50 years, Big Brothers Big Sisters of Middle Tennessee has served the youth in our community. Our team is made up of highly passionate and talented individuals who are driven by our mission to ignite the power and promise of youth in everything they do.
Named a 2025 Best Nonprofit to Work For by The NonProfit Press and Best Companies Group.
Named in 2024 Leaders in Diversity honorees by the Nashville Business Journal
Named as an Inclusive Workplace by Best Companies Group and COLOR Magazine
Named a 2025 Best Nonprofit to Work For by The NonProfit Press and Best Companies Group.
Named in 2024 Leaders in Diversity honorees by the Nashville Business Journal
Named as an Inclusive Workplace by Best Companies Group and COLOR Magazine
Every Voice is Heard
We want people of all backgrounds to be represented and included in our work. We know that each of our team members brings unique perspectives and skills. We are committed to building a culture where every voice is heard, relationships are valued, and everyone has the opportunity to do meaningful work.
We make it a priority to invest in our staff by offering a competitive benefits package including:
- Health Care Plan (Medical, Dental & Vision)- generous portion is paid by BBBSMT
- Domestic Partner Benefits
- Company Paid Life Insurance, Short and Long Term Disability
- Immediate enrollment in our 403B — We match 50% of what you contribute up to 6% of pay. Staff are vested after 12 months of employment
- Training & Development Programs
- Opportunities for advancement- we promote from within!
- 20 days of paid time off
- 16 paid holidays, including the week between Christmas and New Years
- Flexible work schedule with a hybrid work environment
- Professionally written resume, LinkedIn Profile, and headshot
- Employee Assistance Program
- Company Paid Text Care Concierge Medicine
Become a defender of potential and join our team!
Community Engagement Manager
About the Role
Each employee at Big Brothers Big Sisters of Middle Tennessee helps extend the agency’s mission in particular ways, as outlined in the position description. The essential functions of the position include, but are not limited to, the following:
Reporting to the Director of Volunteer Recruitment, the Community Engagement Manager plays a key role in expanding the reach and impact of our mission by supporting the development and execution of strategies that drive volunteer inquiries and deepen community connections. This position collaborates across departments to promote and support a variety of volunteer opportunities—from traditional mentoring to one-time engagements like micro-mentoring, speaking events, and mock interviews, with intentions of expanding resources and making connections that lead to agency engagement.
In addition to overseeing the volunteer pipeline, this position is responsible for the planning and execution of community engagement events designed to generate volunteer interest. They will oversee the BBBSMT Ambassadors program and deploy them to community events to increase awareness and recruit new mentors. The Community Engagement Manager also contributes to agency-wide initiatives that enhance volunteer satisfaction and connection, including affinity groups and targeted outreach. They will have excellent presentation and partnership development skills, with a robust knowledge of the Middle Tennessee corporate, private-sector, community, and philanthropic landscape.
Success in this position requires a team member to be organized, relationship-focused, and energized by both behind-the-scenes systems work and forward-facing community interaction.
Core Accountabilities
• Drive volunteer recruitment and community engagement strategies to increase inquiry volume and expand reach
• Build, manage, and optimize a strong, data-informed volunteer pipeline and enrollment experience
• Lead planning and execution of community engagement events that directly generate volunteer interest and participation
• Cultivate and activate partnerships and outreach opportunities that support recruitment and agency-wide engagement goals
• Develop and manage a suite of volunteer opportunities (including one-time and non-traditional formats) that expand access and engagement
• Oversee and lead the Ambassadors program to increase visibility, outreach capacity, and community presence
• Ensure a high-quality, consistent volunteer experience through onboarding, communication, and continuous improvement efforts
• Collaborate across departments to align recruitment, engagement, and resource development strategies with agency priorities
Day to day
• Reporting to the Director of Volunteer Recruitment, takes a proactive leadership role that contributes to the development and implementation of strategies that accomplish volunteer recruitment and community engagement objectives
• Coordinate and execute general and customized volunteer mentor information sessions both virtually and in- person as well as plan, organize and execute volunteer recruitment and community-related programming and events
• Builds and maintains a pipeline of new corporate and community partners in collaboration with the Development team and Donor Relations Manager, including attending affiliate and networking groups to identify prospective partners, leads, and mentors
• Works collaboratively across departments to build and maintain a “suite of engagement”, including the execution and administration of micro-mentoring/one-time volunteer opportunities
• Identify and lead community engagement events that will directly impact inquiries for volunteers
• Serve as staff lead for the agency’s Ambassadors Program, including selection, onboarding, scheduling, and execution of all ambassador-led tabling events
• Collaborates on internal initiatives surrounding Big Satisfaction and Affinity groups to support a positive volunteer experience and connection to our agency
• Work collaboratively with the Advancement Team to plan and execute National Mentoring Month initiatives including Big Appreciation Celebration
• Participates in professional training as provided by the agency and the National office to achieve maximum development of professional skills when required
• Contribute to agency priorities centered on resource development (relationships, resources, tools) as a member of the agency’s Advancement Team
• This role regularly requires work outside of standard business hours to support agency recruitment efforts, outreach activities, and community engagement initiatives. This typically includes up to two evenings per week and approximately one Saturday per month. There may be periods throughout the year when additional evening or weekend hours are required. This role requires some scheduling flexibility, and we work to adjust schedules in ways that support a good work-life balance.
Beyond the day-to-day responsibilities of the role, we expect team members to demonstrate a commitment to excellence and consistently reflect our agency’s values in how they show up, collaborate, and make decisions.
Organizational Alignment
• Demonstrate agency values (Relationships, Ownership, Evolution) in your actions, decisions, and interactions
• Assist with agency priorities centered on resource development (relationships, resources, tools)
• Support and attend agency events and initiatives to support the broader BBBSMT mission
Measures of Success:
1. Proactive Community Engagement- Manage the agency’s Ambassador Program to be a successful contributing body of the Recruitment Team as well as conduct regular info sessions with corporate partners and as assigned.
2. Cross-Departmental Engagement of Recruitment Strategy and Execution- Serve as a collaborative leader who works across agency departments to execute one-time volunteering opportunities and align these opportunities to produce long-term impact and partnerships
3. Customer Service – Ensure a high level of customer service is provided and maintained in every interaction with partners and volunteers, while continuously seeking opportunities to improve engagement, stewardship, and overall experience
4. Stakeholder Event Execution- Serve as lead execution team member for annual Big Appreciation Event as well as pivotal member of agency-wide events including Big Graduation, Big Breakfast and Golf For Kids Sake
About You
This Job May Be For You…
• Relationship-driven and strong at building community partnerships
• Strong organizational skills with ability to manage calendar and priorities efficiently
• Comfortable presenting and engaging with external audiences both in person and virtually
• Data-aware and able to track and improve recruitment efforts
• Collaborative and proactive across teams
• Takes ownership and follows through
• Adaptable, curious and solutions-oriented
• Committed to a high-quality volunteer experience
• Empathetic communicator who can build rapport, trust and credibility
• A natural connector
Additionally, we’d love…
• Existing Middle TN community or corporate connections
• Volunteer program or pipeline experience
• Event planning and execution experience
• Strong public speaking/facilitation skills
• CRM or database experience
• Nonprofit or mission-driven background
Qualifications
• Bachelor’s degree or equivalent experience
• Demonstrated experience with community engagement, recruitment, partnerships, or similar
• Experience executing events or engagement strategies
• Strong organization, communication, and collaboration skills
• Ability to manage multiple priorities and use data to inform work
Program Specialist, Community-Based (Part-Time)
About the Role
Each employee at Big Brothers Big Sisters of Middle Tennessee helps extend the agency’s mission in particular ways, as outlined in the position description. The essential functions of the position include, but are not limited to:
The Program Specialist provides comprehensive and quality support to families who seek to enroll in BBBSMT Programs. The primary responsibility of the Program Specialist is to complete timely and quality follow-up for families who inquire about participation. This role will also support the programs team by completing 6-month and annual updates for families who are waiting to be matched in BBBSMT Programs. Through regular participation in match days, this team member helps facilitate new match relationships. This position will also be trained in other program functions, including but not limited to, interviewing families and volunteers and providing match support to Bigs and Littles participating in the program. This position may transition partially or fully into these responsibilities based on staffing, team structure, and organizational needs.
Day to day:
• Screen eligibility and conduct intake calls for incoming, prospective families
• Coordinate the facilitation and distribution of the required safety training for parents entitled Your Child’s Personal Safety, either via an online learning platform or through facilitated meetings with caregivers enrolling in the Community-Based Program
• Schedule families, as appropriate, for program orientation and enrollment interview appointments
• Document enrollment information, referral sources, and other pertinent data into the database, ensuring the accuracy and timeliness of information systems. Maintain up-to-date and accurate paperwork and database records for all participants according to Big Brothers Big Sisters standards
• Conduct 6-month and Annual enrollment updates for youth and families who are waiting to be matched according to BBBSMT Standards
• Participate in match days to help facilitate and support the successful launch of new match relationships.
• Completes cross-training in match support and interviews, with the understanding that the position may transition partially or fully into these responsibilities based on staffing, team structure, and organizational needs.
• Maintain up-to-date, accurate, and detailed documentation and database records according to Big Brothers Big Sisters standards
• Work schedule includes regular evenings and one Saturday a month to best meet the needs of our families and volunteers.
• Assist with agency priorities centered on resource development (relationships, resources, tools)
• Participate in professional training as provided by the agency and the National office to achieve maximum development of professional skills when required
Core Accountabilities
• Conduct family intake, screening, and enrollment processes for prospective participants.
• Coordinate parent safety training, orientations, and enrollment appointments.
• Maintain accurate, timely participant records and database documentation.
• Complete required 6-month and annual updates for youth and families awaiting a match.
• Deliver responsive, high-quality customer service to families throughout the enrollment process.
• Engage in cross-training of other program responsibilities to be able to best support the needs of the team
Organizational Alignment
• Demonstrate agency values (Relationships, Ownership, Evolution) in your actions, decisions, and interactions
• Assist with agency priorities centered on resource development (relationships, resources, tools)
• Support and attend agency events and initiatives to support the broader BBBSMT mission
Measures of Success
• Family inquiries receive timely follow-up and support.
• Enrollment, update, and documentation standards are consistently met.
• Participant records are accurate, complete, and maintained in a timely manner.
• Parent safety trainings, orientations, and enrollment appointments are coordinated effectively.
• Families report a positive and professional onboarding experience.
• Agency deadlines, compliance requirements, and program standards are met.
• Contributions support agency goals, values, and mission impact.
About You
This Job May Be For You…
• Previous customer service experience, either in a client-facing role or a phone-based support environment
• Experience working with youth, families, volunteers, or community-based programs.
• Skilled at building trust and developing strong relationships with diverse individuals and groups.
• Exceptional written and verbal communication skills reflecting outstanding customer service, both in-person and by telephone
• Experience in resolving customer issues effectively and efficiently
• Attention to detail: Ability to accurately record information and follow agency procedures to ensure consistency and timeliness in client interactions
• Understanding of issues/barriers that impact children and families from underserved populations
• Belief in the power of mentoring relationships
• Celebrates diversity
• Ability to work remotely and comfortable utilizing the latest technologies
• Strong time management and organizational skills with the ability to work independently, as well as with a team
• Ability to thrive in a fast-paced environment and effectively meet agency standards and position goals
• Comfortable engaging in challenging conversations
Work Environment & Requirements
• Hybrid work model with a minimum of 2 days per week on-site.
• In-office time includes Tuesdays from 10 – 1 and Wednesdays for 3 – 4 hours during traditional office hours
• Work includes evenings and one Saturday per month
Qualifications
• Bachelor’s degree in social work, education, or a related field (or equivalent experience). 1-2 years relevant customer service experience preferred. Proficiency in Microsoft Office, including Word, Outlook, and Excel. Must have a reliable car, valid driver’s license and meet state required automobile insurance minimums
Program Specialist, Community-Based (Part-Time)
About the Role
Each employee at Big Brothers Big Sisters of Middle Tennessee helps extend the agency’s mission in particular ways, as outlined in the position description. The essential functions of the position include, but are not limited to:
The Senior Operations Coordinator supports the agency’s day-to-day administrative and employee operations, including benefits administration, portions of employee onboarding and offboarding, technology coordination, facilities support, vendor relationships, and office operations. This position independently manages assigned processes, serves as a key resource for employees and vendors, and identifies opportunities to improve the employee and operational experience. The Senior Operations Coordinator works with leadership to implement agency decisions and priorities, but does not hold primary responsibility for benefits strategy, employment policy, organizational budgets, contract approval, or agency-wide technology planning.
Core Accountabilities
• Benefits Administration Coordinate the administration of employee benefit programs, support employee enrollment and education, maintain accurate records, and help ensure benefit offerings are delivered effectively and consistently.
• Employee Onboarding & Offboarding Manage the administrative aspects of employee onboarding and offboarding, ensuring employees receive the information, resources, access, and support needed for successful transitions.
• Technology & Equipment Coordination Coordinate employee technology needs, equipment management, system access, vendor support, and technology-related administrative processes to support day-to-day operations.
• Office & Facilities Operations Support a safe, organized, and efficient workplace environment through the coordination of office operations, facilities needs, supplies, and workplace resources.
• Vendor & Administrative Coordination Maintain effective relationships with vendors and service providers, coordinate administrative projects, and ensure operational documentation, records, and processes are maintained accurately.
• Operational Process Improvement & Employee Support Serve as a key operational resource for employees, identify opportunities to improve processes and efficiency, and support a positive employee experience through responsive, solution-oriented service.
Day-to-Day:
Benefits Administration
• Administer employee benefit programs, including enrollment, life-event changes, recordkeeping, and employee support.
• Coordinate annual open enrollment and related employee communications.
• Serve as the primary liaison for routine benefits questions and vendor coordination.
• Support benefits renewals by gathering information, participation data, and comparison materials.
• Maintain confidentiality and recommend improvements to benefits processes and communication.
Employee Onboarding & Offboarding
• Coordinate onboarding and offboarding activities, including documentation, system access, equipment, benefits enrollment, and required administrative training.
• Orient employees to office procedures, workplace expectations, technology, benefits, and key agency policies.
• Maintain onboarding and offboarding records, resources, and checklists.
• Partner with Operations team members to ensure a smooth and consistent employee transition experience.
Technology Coordination
• Coordinate employee technology onboarding, offboarding, equipment setup, access management, and support requests.
• Maintain technology inventories, software licensing records, and related documentation.
• Serve as the primary contact for routine communication with external IT vendors.
• Support technology-related projects, renewals, cybersecurity awareness efforts, and process improvements.
Office & Facilities Operations
• Coordinate day-to-day office operations, facilities needs, supplies, equipment, mail, and workspace organization.
• Serve as a primary contact for facilities vendors, maintenance requests, and office service providers.
• Support agency meetings, events, and workplace continuity activities.
• Recommend improvements that enhance operational efficiency and the employee experience.
Vendor & Administrative Coordination
• Coordinate vendor relationships, service needs, renewals, documentation, and invoices.
• Gather information, quotes, and comparisons to support operational decisions.
• Track assigned operational expenses and communicate concerns to leadership.
• Coordinate administrative projects and provide operational support as needed.
Organizational Alignment
• Demonstrate agency values (Relationships, Ownership, Evolution) in your actions, decisions, and interactions
• Assist with agency priorities centered on resource development (relationships, resources, tools)
• Support and attend agency events and initiatives to support the broader BBBSMT mission
Measures of Success
• Benefits enrollments, changes, and open enrollment activities are completed accurately and on time.
• New employees receive a smooth onboarding experience and are equipped with the resources, access, and information needed to be successful.
• Technology, equipment, and access requests are completed accurately and within established timelines.
• Office operations, facilities needs, and vendor services are well organized and responsive to employee needs.
• Operational records, inventories, documentation, and administrative processes remain accurate and up to date.
• Opportunities to improve efficiency, consistency, and the employee experience are identified and implemented appropriately.
• Employees, vendors, and partners receive timely, professional, and solution-oriented support.
This Job May Be for You…
• Strong organization, project coordination, and follow-through.
• Experience coordinating benefits, onboarding, office operations, technology, vendors, or related
administrative functions.
• Ability to independently manage recurring processes and deadlines.
• Ability to communicate clearly with employees, leadership, and external vendors.
• Ability to gather information, compare options, and prepare recommendations.
• Sound judgment and the ability to recognize when an issue should be elevated.
• Strong attention to accuracy, confidentiality, and documentation.
• Ability to improve processes while working within established policies and decision-making authority.
• Working knowledge of Microsoft 365 and common administrative and employee systems.
• Commitment to BBBSMT’s mission and values of relationships, ownership, and evolution
Qualifications
Bachelor’s degree in Business Administration, Human Resources, Nonprofit Management, or a related field preferred. Three years of experience in operations, human resources administration, office management, benefits administration, or a related area required. Experience supporting at least two of the following functions preferred: employee benefits, onboarding and offboarding, technology and equipment coordination, office or facilities operations, vendor coordination, o administrative projects.